Last Updated: 25 November 2025
Organised by: Stelliferous Limited (the “Organiser”)
Brand: Cathedral Sessions

These Terms and Conditions (“Conditions”) apply to the purchase, possession and use of all tickets for any Cathedral Sessions concert or event (each an “Event”), which is produced and promoted by Stelliferous Limited, trading as Cathedral Sessions (“we”, “us”, or “our”).

By purchasing a ticket and/or attending an Event, you agree to be bound by these Conditions. These Conditions should be read in conjunction with:

• Any Event- or venue-specific rules published on this website which is, for the avoidance of doubt, www.cathedralsessions.co.uk;
• Any rules and policies published by the relevant venue (for example, Truro Cathedral or other participating cathedrals);
• Any additional information issued via our official social media channels; and
• Any terms imposed by our official ticketing agents.

In the event of any conflict, these Conditions shall prevail.

1. GENERAL TERMS

1. These Conditions apply to all attendees, including ticket holders, complimentary guests, artists, staff, contractors, volunteers, traders and accredited personnel.
2. You must comply with all venue rules, instructions from Event staff and security, and any safety or directional signage.
3. These Conditions are governed by English law and subject to the exclusive jurisdiction of the courts of England and Wales.
4. We may alter the time, date, venue, capacity, and running order of any Event due to circumstances outside our control, including (but not limited to) safety, licensing, production or operational reasons.
5. The advertised line-up, programme and schedule are subject to change. The appearance of any named artist cannot be guaranteed.
6. We reserve the right to amend these Conditions at any time. Any updates will be published on our website and apply immediately.
7. By purchasing a ticket, using a ticket, or attending an Event, you agree to be bound by these Conditions and any updates from time to time.
8. General Event information will be published on this website or can be requested via hello@cathedralsessions.co.uk.

2. TICKETS AND ENTRY

9. Tickets must be purchased only via our official ticketing partners, as listed on the Cathedral Sessions website (for example, Ticketmaster).
10. Each person entering the Event must hold a valid ticket or accreditation for that Event and date.
11. Unless otherwise stated, tickets are non-refundable and non-transferable except as outlined in the Refunds and Cancellations section.
12. The name on the ticket may be required to match the attendee’s ID for certain Events or ticket types (e.g. presale or VIP tickets). If required, this will be stated by the ticketing agent.
13. Last entry times and re-entry rules will be specified per Event. Where stated, last entry is strict and no re-entry is permitted once you leave the venue.
14. Entry may be refused without refund if:
    • Tickets are found to be fraudulent or invalid;
    • Tickets have been resold via unauthorised platforms; or
    • There is a breach of these Conditions or ticketing agent terms.
15. Duplicate tickets or barcodes will be void and may result in refusal of entry.
16. Lost, damaged or stolen tickets will not normally be replaced. Any replacement is at the discretion of the ticketing agent or venue box office.
17. Tickets may not be used for competitions, promotions, hospitality packages, giveaways, or other commercial purposes without our prior written consent.
18. We reserve the right to cancel any ticket found to be used fraudulently, in breach of these Conditions, or in connection with unauthorised resale.

3. AGE RESTRICTIONS AND IDENTIFICATION

19. Age policies may vary from Event to Event and venue to venue. Event-specific age restrictions will be clearly stated on the ticketing page and/or Event information page.
20. Unless otherwise stated, under-16s must be accompanied by a responsible adult aged 18+ at all times. We reserve the right to refuse entry to any under-16 not accompanied by an adult.
21. We operate a Challenge 25 policy across all licensed areas. You may be asked to show ID if you appear under 25.
22. Accepted forms of ID include a valid passport, driving licence or PASS-accredited proof-of-age card with hologram.
23. Photocopies, screenshots, expired ID and student cards are not accepted as proof of age.
24. Entry and/or alcohol service will be refused, without refund, to anyone who fails to provide valid ID if requested.
25. Alcohol sales are strictly prohibited to anyone under the age of 18.
26. Any person purchasing alcohol for, or attempting to supply alcohol to, someone under 18 may be removed from the Event and may be reported to the authorities.
27. The Organiser does not accept responsibility or liability for any minors on site. Supervision of minors is the sole responsibility of their accompanying adult(s).

4. WRISTBANDS AND ACCREDITATION

28. For certain Events, tickets may be exchanged for a wristband, lanyard, or other accreditation at the main entrance or designated collection point.
29. Only wristbands/accreditations applied or issued by official Event or venue staff will be considered valid.
30. Wristbands or passes are void if removed, tampered with, damaged, or lost.
31. It is strictly prohibited to sell, trade, lend, or share wristbands, passes or accreditations.
32. Anyone found in possession of multiple wristbands or attempting to use another person’s wristband or pass may be ejected without refund.
33. If a wristband needs to be removed for medical reasons, you must report to the Info or Welfare Point immediately to request a replacement, which will only be issued at our discretion and with appropriate verification.
34. Wristbands and Event passes remain the property of the Organiser until the Event has finished.
35. Replacement wristbands or passes are not guaranteed and, if issued, may incur an administration fee.
36. Wristbands and passes must be worn/visible at all times while inside the venue.

5. SEARCHES AND PROHIBITED ITEMS

37. All attendees, bags and belongings may be subject to search on entry and at any time while on site.
38. Refusal to be searched may result in denied entry or removal from the Event without refund.
39. Searches may include bags, clothing, personal belongings and, where applicable, vehicles.
40. Searches may be conducted by licensed security personnel, police, or detection dog handlers.
41. Amnesty bins or surrender points may be provided at entrances for disposal of prohibited items prior to search. Items surrendered will not be returned.
42. Confiscated items will not be returned, reimbursed, or stored for later collection.
43. Prohibited items include (but are not limited to):
    • Alcohol not purchased on site;
    • Illegal substances or drugs;
    • Glass bottles (other than permitted medical items or baby bottles);
    • Weapons, knives, sharp objects or anything that could reasonably be considered dangerous;
    • Fireworks, flares, smoke bombs or explosives;
    • Drones or remote-controlled aerial devices;
    • Laser pens or high-powered torches;
    • Gas canisters, BBQs, or open flames;
    • Large umbrellas or items that may obstruct views in seated/pew areas (venue dependent);
    • Professional audio/visual recording equipment (without prior accreditation);
    • Marketing or promotional materials (flyers, banners, etc.) without permission;
    • High-visibility clothing or any item that may cause impersonation of staff or emergency services;
    • Any item deemed unsafe or inappropriate by security, the Organiser, or the venue.

6. BEHAVIOUR AND EJECTION POLICY

44. We reserve the right to refuse admission or eject any individual from the Event at any time, without refund, for reasons including (but not limited to):
    • Breach of these Conditions or venue rules;
    • Possession or attempted use of prohibited items;
    • Being noticeably intoxicated or under the influence of drugs;
    • Engaging in illegal, disruptive, or anti-social behaviour;
    • Threatening, abusive or violent behaviour towards staff, security, performers or other attendees;
    • Entering restricted or backstage areas without permission;
    • Tampering with or damaging infrastructure, seating, staging, lighting, or safety installations;
    • Disrupting or obstructing safety, welfare, medical or security personnel;
    • Refusal to comply with safety checks or instructions;
    • Dangerous behaviour such as climbing, rushing, or interfering with seating or standing areas;
    • Distributing unauthorised promotional or commercial materials;
    • Smoking or vaping in any non-smoking areas (including within the cathedral building where prohibited);
    • Urinating or defecating in non-designated areas;
    • Wilful damage to the venue, its contents or surrounding property.
45. Any person removed from an Event may be banned from future Cathedral Sessions events at the Organiser’s discretion.
46. Tickets, wristbands and passes will be voided upon ejection and will not be reissued or refunded.
47. Where a criminal offence is suspected, individuals may be detained and handed over to the police.

7. ACCESSIBILITY

48. Cathedral Sessions is committed to providing an inclusive and accessible experience, within the constraints of historic buildings and listed venues.
49. Where available, Personal Assistant (PA) or Companion tickets may be offered free of charge to eligible customers who have purchased a standard ticket. Availability and criteria will be set out on our website or by the ticketing agent.
50. Applications for PA/Companion tickets or access facilities must be submitted within any deadlines stated for the specific Event. Late applications may not be accepted.
51. Supporting documentation (for example, an Access Card, PIP/DLA letter or similar evidence) may be required.
52. Accessible seating, viewing areas and/or platforms may be available for some Events; capacity is limited and offered on a first-come, first-served basis.
53. Only one companion will normally be permitted in an accessible viewing area per eligible customer, unless otherwise agreed in advance.
54. Accessible toilets will be provided where reasonably practicable and may be shared with other accessible users of the venue.
55. Assistance dogs are permitted at most venues, but this may be subject to venue rules and capacity. Dogs must be kept on a lead and under control at all times.
56. We reserve the right to revoke access facilities, passes, or PA/Companion tickets from anyone found misusing or dishonestly obtaining them.
57. We do not provide on-site transport within venues; attendees must plan for distances, steps and access routes in advance. Accessibility information for specific venues will be published or available on request.
58. Due to the historic and listed nature of cathedral buildings, certain adjustments may not be structurally possible. We will always make reasonable efforts to accommodate accessibility needs within these limitations, and we encourage attendees to contact us in advance so we can provide the most accurate information for the specific Event.

8. MEDICAL AND WELFARE

59. Events will have on-site medical provision and, where reasonably practicable, a welfare or first-aid point during operating hours.
60. Locations of medical and welfare services will be signposted or indicated on Event information.
61. Medical and welfare teams are trained to deal with emergencies and will treat attendees with dignity, confidentiality and respect.
62. If you feel unwell, unsafe, or see someone in need of assistance, please alert a steward or security member, or attend the nearest welfare/medical point.
63. Attendees are responsible for bringing any essential medication, which should be clearly labelled and kept in its original packaging where possible.
64. You may be asked to present proof of prescription and ID in respect of certain medications.
65. We reserve the right to verify and, where necessary, confiscate substances that are unlabelled, appear tampered with, or raise concerns about safety or misuse.
66. We recommend bringing sufficient prescribed medication for the full duration of your visit, as local access cannot be guaranteed.
67. In serious cases, emergency services may be called. The Organiser is not responsible for any delay caused by third-party emergency services or the outcome of treatment.
68. Our welfare approach is non-judgemental and focused on your safety and wellbeing.

9. COMMUNICABLE DISEASES

69. Attendance at an Event is at your own risk, including in relation to exposure to communicable diseases such as Covid-19, influenza, norovirus, measles or other infectious illnesses.
70. You must not attend if you:
71. Have been advised by a doctor or public health authority to self-isolate; or
72. Are subject to any current legal requirement not to attend public events.
73. We reserve the right to implement or update health protocols (for example, proof of vaccination, negative test results, temperature screening, and/or face coverings) in line with public health advice or legal requirements.
74. Refusal to comply with any health and safety measures in force may result in denied entry or ejection without refund.
75. If you develop symptoms of a potentially contagious illness while at the Event, you should report immediately to a welfare or medical point and may be asked to leave the venue.
76. While we will follow applicable guidance, we cannot guarantee a disease-free environment. By attending, you accept these risks and agree that the Organiser is not liable for any health impact, medical costs, or resulting financial loss associated with communicable diseases.
77. Any government guidance or legal requirements in force at the time of the Event take precedence over these Conditions.

10. REFUNDS AND CANCELLATIONS

78. Tickets are non-refundable except where:

• The Event is cancelled in full and not rescheduled;
• The Event is postponed and you are unable to attend the new date; or
• You are otherwise entitled to a refund under UK law.

79. No refunds will be given due to:

• Partial line-up changes or artist cancellations;
• Changes to supporting artists;
• Adverse weather conditions outside the Venue which do not result in the Event being cancelled by us or the Venue;
• Rescheduled performance times or running orders;
• Missed acts due to late arrival or travel disruption.

80. We reserve the right to change an Event’s date, duration, venue, performance schedule, seating configuration or other operational details at our discretion, including for safety or licensing reasons.
81. The following will not normally be considered “material changes” giving rise to a refund:
82. Alteration of individual performers (including headliners);
83. Weather conditions outside the Venue that do not prevent the Event from going ahead;
84. Delays in gate opening or performance times;
85. Partial curtailment of the show once underway;
86. Modifications made for safety, accessibility or operational reasons.
87. In the event of cancellation or postponement, information and refund instructions will be posted on our official website and/or social media, and may be communicated by ticketing agents.
88. Any refund must be claimed within the timeframe specified by us or the ticketing agent.
89. Refunds will only be made to the original ticket purchaser using the original method of payment.
90. We are not liable for any travel, accommodation, subsistence or incidental costs incurred in relation to the Event. These are at your own risk.
91. Booking fees, transaction charges and any postage costs are non-refundable unless otherwise stated by the ticketing agent.
92. No refund will be given to anyone refused entry to, or ejected from, an Event for breach of these Conditions.

11. FILMING, PHOTOGRAPHY AND MEDIA

92. By entering an Event, you give irrevocable consent to be photographed, filmed or recorded by the Organiser, venue or authorised third parties.
93. Your image, voice and likeness may be used worldwide in any media (now known or later developed) for marketing, archival, security, or commercial purposes, without payment, credit or further approval.
94. This may include, but is not limited to:

• Promotional films and highlights;
• Social media and web content;
• Livestreams and broadcasts;
• TV, radio or press coverage;
• Sponsor or partner advertising;
• On-site signage and promotional materials.

98. CCTV and other security recording systems may be in operation at the venue for safety and security monitoring.
99. Recorded material may be used to investigate incidents or comply with legal obligations, including liaison with police and licensing authorities.
100. Personal photography and short-form filming for private, non-commercial use is permitted provided it does not obstruct others or disrupt the Event.
101. Professional photography, filming or commercial content creation (including long-form video, influencer content, or use of professional equipment) is prohibited without prior written accreditation from the Organiser.
102. Any person monetising or distributing Event footage or imagery for commercial purposes without permission may be subject to removal and/or legal action.

12. LIABILITY, RISK & SAFETY DISCLAIMER

103. Attendance at Cathedral Sessions Events is at your own risk.
104. The Organiser will not be liable for any injury, illness, death, loss, damage, or expense arising from attendance at an Event, except where caused by our proven negligence or breach of statutory duty.
105. You are responsible for your own health, safety and personal belongings at all times.
106. Events may involve standing or seated areas, steps, uneven surfaces, historic stone floors, variable temperatures, and loud amplified music.
107. You should wear appropriate footwear and clothing, and take care when moving around the venue, particularly in low light.
108. Prolonged exposure to loud noise may cause hearing damage. Earplugs or other protection are recommended and may be available from bars or welfare points.
109. Lighting, haze, strobe effects, and other visual effects may be used and could affect those with photosensitivity or epilepsy.
110. By entering the venue, you accept that hazards may arise despite reasonable precautions being taken.
111. It is your responsibility to ensure that any personal insurance (e.g. health or travel insurance) is adequate for your needs.
112. We accept no responsibility for:

• Lost or stolen personal property;
• Damage to or theft from vehicles;
• Indirect or consequential losses, including travel, accommodation, or loss of earnings.

113. You are strongly advised not to bring valuables to the Event.
114. In an emergency, you must follow all instructions from security, stewards, emergency services, and any audible or visual safety announcements.
115. Failure to comply with safety measures may result in ejection without refund.

13. TRADING & COMMERCIAL ACTIVITY

116. No unauthorised trading, commercial activity or brand promotion is permitted inside or immediately around the venue.
117. This includes (but is not limited to):

• Distributing flyers, posters, or promotional materials;
• Selling food, drink, merchandise or services;
• Sampling, surveys or competitions;
• Filming promotional content or influencer pieces for brands without prior consent.

118. Anyone engaging in unauthorised trading or promotion may be removed and have items confiscated without compensation.
119. Traders and vendors must apply in advance and be approved by the Organiser and/or venue.
120. Approved traders must:

• Hold valid public liability insurance and any required hygiene or safety certification;
• Comply with applicable Food Safety, Health & Safety and Trading Standards laws;
• Follow site-specific rules on waste, fire safety, and operating hours.

121. All goods sold must be legal, safe, and clearly priced.
122. We accept no responsibility for the quality, authenticity or refund policies of third-party traders.
123. Counterfeit or unauthorised merchandise is strictly prohibited. Infringing goods may be seized.
124. Commercial filming, photography, or influencer partnerships must be pre-approved in writing and may be subject to additional licensing or branding agreements.
125. Selling, gifting or otherwise transferring tickets, wristbands or credentials for commercial gain without our consent is strictly prohibited.

14. TRAVEL AND TRANSPORT

126. You are responsible for planning your journey to and from the Event, allowing sufficient time for public transport, drop-off/pick-up and security checks.
127. The Venue does not operate its own car park. Public and private car parks in the surrounding area are managed by local authorities and/or third-party operators, not by the Organiser or the Venue.
128. Parking in nearby public or private car parks may be chargeable, capacity-limited and subject to separate terms, conditions and enforcement by the relevant operator.
129. Vehicles parked at or near the venue are left at the owner’s risk. We are not liable for loss, damage, fines, tickets, clamping or towing costs.
130. Sleeping overnight in vehicles in nearby car parks or on surrounding roads is not permitted unless explicitly allowed by the relevant car park operator or authority.
131. You must respect local residents and not use nearby residential streets for unauthorised parking or drop-offs where restrictions apply.
132. Where applicable, designated drop-off and pick-up points (for taxis, private vehicles or coaches) will be signposted and must be used as directed.
133. We are not responsible for the operation of public transport or any disruption to it, including late running, cancellations or industrial action.

15. LIABILITY, VARIATION AND ENFORCEMENT

134. These Conditions constitute the entire agreement between you and the Organiser regarding attendance at Cathedral Sessions Events.
135. If any provision of these Conditions is found to be invalid or unenforceable by a court, the remaining provisions shall continue in full force and effect.
136. We may amend these Conditions at any time. Updated versions will be published on our website and may be notified by email or via ticketing agents.
137. You may not assign or transfer your rights or obligations under these Conditions without our prior written consent.
138. We may assign or transfer our rights and obligations to another entity involved in staging the Event (for example, a successor promoter or producer).
139. Any delay or failure by us to enforce a right does not constitute a waiver of that right.
140. Any breach of these Conditions may result in immediate removal from the Event and cancellation of your ticket without refund.
141. Any dispute arising in connection with these Conditions or attendance at an Event shall be governed by English law and subject to the exclusive jurisdiction of the courts of England and Wales.
142. These Conditions do not affect your statutory rights as a consumer under UK law.

16. DEFINITIONS

• “We”, “Us”, “Our”, “Organiser” – Stelliferous Limited trading as Cathedral Sessions, including its representatives, partners, contractors and employees.
• “You”, “Your”, “Ticket Holder” – Any individual attending an Event under a valid ticket, wristband, guestlist place or accreditation.
• “Event” – Any Cathedral Sessions concert or performance presented or produced by Stelliferous Limited at Truro Cathedral or any other participating venue.
• “Venue” – The entirety of the relevant cathedral or venue site and its controlled grounds, including any associated entrances, seating/standing areas, and temporary structures.
• “Ticket” – A revocable licence granting access to an Event, in paper or electronic form.
• “Wristband/Pass” – Any security wristband, lanyard, laminate, badge or credential issued in connection with an Event and required for entry, re-entry or access to specific areas.
• “Prohibited Items” – Any object or substance listed in the Searches and Prohibited Items section or deemed dangerous, illegal, or inappropriate by the Organiser, venue or security.
• “Authorised Personnel” – Security staff, stewards, Event staff, emergency responders, police, venue staff or any person acting on behalf of the Organiser or venue.

17. DATA AND PRIVACY

143. Your personal data will be collected and processed in accordance with our Privacy Policy and, where applicable, the privacy policies of our ticketing partners.
144. We may share necessary data with venues, ticketing agents, security providers and other partners for operational and safety purposes.
145. Our Privacy Policy is available via www.stelliferous.uk/privacy and should be read in conjunction with these Conditions.

18. CONTACT

146. Website: www.cathedralsessions.co.uk
147. General Enquiries: hello@cathedralsessions.co.uk
148. Access Enquiries: access@cathedralsessions.co.uk
149. Ticket Support: Please contact your original point of purchase (e.g. official ticketing agent).
150. Lost Property: Please speak to venue staff, stewards or the designated info/welfare point during the Event. After the Event, lost property may be handled by the venue directly.